Well, today makes 2 weeks of dealing with this crap and I'm still plugging along. I am waiting to hear from the lawyer here pretty soon.
I went in and checked Ripoff Report this morning and had someone else (not an employee at least I don't think) pointing out 3B's warranties and policies, BUT she also neglected to post their disclaimer which everyone is seeming to ignore (except me).
It is as follows: State Law Rights
"Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state."
Then in larger red print it says "Not responsible for typos."
This is at the bottom of the very same page which she copied from.
She said "If you file a court case let us know with a docket number so we can follow it." I will be sure to do that Ashley as there is no "empty threat of an attorney," it is a fact of an attorney.
Now in response to "Pinkie" who left a comment on my blog yesterday. Yes they want us to send it back so they can fix it. We don't know why it wasn't in working order when we got it and neither do they, so they say. They are telling us that we have to keep sending it back to be fixed because that is their warranty. They don't care how long the consumer is without the product, as long as "they do their part."
We also question what will go wrong when the warranty is up. To correct you ( not being mean here) it is so far 3+ problems with the computer in 2 months. You are correct that something is NOT right here and that it IS a defective product, but they only seem to want to "fix" what should have been done in the first place.
I also know that their policy says "refund within 7 days" as I HAVE read everything and it has been sent and pointed out numerous times, BUT the problems started AFTER the 7 day period and we WERE contacting them. Do we have an RMA# for them to reference? No, go back and listen to your taped calls, then maybe, just maybe you will hear YOUR customer service rep tell my sister her 2 options, one of which was to "return for a refund."
It was also implied to me in the phone call with Seth that my Mom "changed her mind." She did not. She loves being on the computer and doing her genealogy among other things. She is retired and on a fixed income and the computer is one of the ways she keeps in touch with people, which doesn't cost a lot of money.
Another thing they kept throwing up to me was "it would be used and we don't sell used and we can't sell used etc..." How do we know that all the parts installed in the "customer built" computer that I bought are new and not used? Just because they "say" they only use new parts? I mean the latch on the floppy drive door was broken, there were no parts floating around in the box and there were no cables for the floppy drive to be hooked up, we had to have those sent to us as well.
I could also tell that Seth was not really paying attention to me when I said that "the only reason I was the one dealing with this was because Mom's computer blew up," his response was "well you said the front USB ports were not working, that does not make the computer unusable." Umm, I was talking about the old computer and why all of this was done in my name. I never said that the "new" computer was unusable, I said there were things on it that were unusable. I'm sure (in their opinion) that "I misunderstood" yet again. I don't think so, I know what I was saying and what I was talking about and I wasn't double talking!
Thank you again to everyone for all of your support!! Don't forget to vote in my poll before you leave!!