Update

So today, Thursday the 23rd I made it to the Credit Union and discussed the matter with them and was told what all else I need to do to get Mom's money back. I then came home and emailed the company and asked where to find the item code # and the serial # so that I may request an RMA and a prepaid shipping label. They emailed back very quickly and gave me the item code # and said "There is no serial number as it is a customer built computer." HUH?? WTF?? Doesn't EVERYTHING have a serial number? How can there be NO serial number? More questions for the attorney I guess.
I am so glad issues like this have taught me to keep a paper trail of EVERYTHING.
Ok, off to post update on Ripoff Report.
Hope to have good news soon!!
Love to all,
S